Privacy Policy

Last updated: April 15, 2026

1. Information We Collect

When you book a ride, we collect your name, email address, phone number, and payment information. Payment details are processed directly by Stripe and are never stored on our servers.

2. How We Use Your Information

We use your information to: process your booking, send confirmation and reminder communications (email and SMS), provide customer support, and improve our services. We do not sell your personal information to third parties.

3. Communications

By providing your phone number, you consent to receiving booking confirmations and ride reminders via SMS. You can opt out at any time by replying STOP to any message.

4. Third-Party Services

We use the following third-party services to operate our business:

• Stripe for payment processing
• Twilio for SMS notifications
• Resend for email communications
• Google Analytics for website analytics

Each service has its own privacy policy governing the use of your data.

5. Data Retention

We retain booking data for business records and tax purposes. You may request deletion of your personal data by contacting us at the email below.

6. Cookies

We use essential cookies for admin authentication and Google Analytics cookies for anonymous usage tracking. No advertising cookies are used.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure payment processing via Stripe, and httpOnly cookies for authentication.

8. Children's Privacy

Our booking service is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by posting the new policy on this page.

10. Contact

Questions about your privacy? Email info@austinbarbike.com or call (512) 525-5221.